The “customer service” mooks at WotC haven’t even processed my damned return of the defective OD&D boxed set. Never mind the fact that I sent it back priority mail and they’ve had it since last Monday (12/2). The goon I spoke to this morning mumbled something about them only processing mail once a week and that if my package got there after processing time on 12/2 then they wouldn’t even have seen it until yesterday (12/9). And then he brushed me off the phone without so much as a “have a nice day.”
To say I’m more than a bit pissed off would be an understatement, I’m afraid. A huge chunk of my enthusiasm for this reprint has eroded and I’m also pretty damned sure I won’t be inclined to give WotC another dime anytime soon.
WotC was looking good for awhile there, when they made all the classic modules available again on RPG now. But that can only last so long, and now they’re re-issuing a lot of 4E stuff. And D&D Next, from what I’ve seen of it, is less-than-arousing. I’m sticking to the small publishers.
Yeah, I’d noticed the drop off in PDFs that were even remotely interesting to me, too. I also have zero interest in Next, so short of any other fancy reprints of things I’d like to own (and I’m not sure what those would be at this point), I’m not really all that likely to spend any money with them anyway. But still, it feels good to make a threat when I’m pissed off about shoddy QA and lame customer service. 🙂